CASE STUDY

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

48–72 hours

Approval Turnaround Time

IT Enhancement Delivery Ad-hoc

70%

Less Excel Dependency

The Challenge

The ERP migration was technically complete, but operationally, Hobli was still in a hybrid state—hamstrung by outdated processes and limited visibility. Our discovery phase surfaced five key challenge areas:

Excel as the Operating Backbone: Despite the LS Central and BC rollout, nearly all day-to-day functions—approvals, purchase planning, reporting, and data entry—were still managed via Excel files. These were manually compiled, error-prone, and impossible to trace across 70+ locations.
Inconsistent and Delayed Data: Store-level updates trickled in at inconsistent intervals, often via emailed spreadsheets or phone calls. Reports were consolidated days after the fact, limiting leadership’s ability to act in real time.
No Central Visibility or KPIs: Regional managers and central office leadership lacked a single source of truth. With over 70 stores, visibility into sales, inventory, staff issues, and performance was fragmented—making proactive intervention almost impossible.
Lack of Structured IT Delivery: Hobli had no formal process for prioritizing and delivering enhancements to their LS Central or BC environments. As a result, development was reactive, untracked, and often misaligned with business needs.
Disconnected Frontline Teams: Store managers and operations staff were unable to interact with digital systems in a mobile, real-time manner. Daily tasks still relied on pen-and-paper logs or spreadsheets shared at the end of the day.

The result was a digitally upgraded core, wrapped in legacy operating habits—a setup that threatened to dilute the ROI of the ERP migration.

Start Playlist

The Solution

Our approach was rooted in thinkbridge’s belief that real transformation starts with clarity. We delivered value in two tightly integrated phases:

Phase 1: Digital Consulting & Strategic Road mapping

We began with a 4-week intensive consulting engagement that included site visits, stakeholder interviews, process mapping, and systems assessment. This gave us a 360-degree view of where the real blockers were—not just technically, but culturally and operationally.

Key actions:

Mapped core retail and operational processes across finance, inventory, store ops, and approvals.
Audited usage gaps in LS Central and BC and identified duplicate efforts driven by spreadsheets.
Identified automation candidates across high-frequency, low-complexity workflows.
Defined a digital maturity curve to guide adoption priorities across Hobli’s network.
Developed a 12-month transformation roadmap, aligning business needs with IT capability

By the end of this phase, Hobli had a clear, prioritized blueprint to transition from a manual, Excel bound operation to a data-driven, mobile-enabled retail platform.

Phase 2: Execution & Tactical Enablement

Armed with a shared vision, we moved swiftly into implementation—focusing on impact-first, lightweight, and scalable solutions that could deliver business value within months.

1. IT Delivery Framework

We established an agile, sprint-based delivery model to support all enhancements to LS Central and BC:

Defined intake processes, prioritization gates, QA checks, and deployment protocols.
Created cross-functional squads for faster collaboration between IT, store ops, and finance.
Set up reporting and feedback loops to continuously improve delivery velocity.

This model gave Hobli a repeatable, transparent process for building and launching digital capabilities.

2. Power BI for Real-Time Visibility

We designed and deployed role-specific dashboards for store managers, regional leaders, and the executive team:

Sales and inventory KPIs updated daily, eliminating the need for emailed spreadsheets.
Exception-based alerts for low stock, underperforming locations, or delayed approvals.
Self-service analytics capability, enabling leadership to drill down without IT involvement.

This shifted Hobli from reactive analysis to real-time, insight-driven action.

3. Power Apps for Workflow Digitization

We developed mobile-friendly Power Apps for high-impact use cases:

Purchase Approvals: Replaced multi-step email threads with a structured, role-based approval app. Reduced cycle times from 48–72 hours to under 6 hours.
Store Operations: Enabled store staff to log sales, issues, and footfall via mobile apps directly integrated with the core system.
Territory Manager App: Field leaders now capture visit logs, stock discrepancies, and action items from their phones—streamlining field operations and enabling faster head office support.

These apps eliminated over 50 spreadsheets and significantly improved accuracy, speed, and accountability.

Result

In less than six months, Hobli achieved a fundamental operational shift—moving from disconnected processes to an integrated digital rhythm.

Excel Dependency: 70%+ of operations <25%, with automated reporting and mobile apps

Approval Turnaround Time: 48–72 hours <6 hours

Reporting Frequency Weekly: Manual Real-time, self-service

IT Enhancement Delivery Ad-hoc: Undocumented Agile, 3x throughput with defined governance

Store Visibility Fragmented: After-the-fact Unified, role-based dashboards updated daily

Improved collaboration between HQ and frontline teams

Higher accountability through centralized data logs and audit trails

Increased confidence from Hobli’s leadership in their digital roadmap

Conclusion

Their story isn’t just about implementing tools—it’s about transforming how the business operates, starting from a clear strategy, and executing with precision.

Through a structured digital consulting engagement, thinkbridge identified the root causes of operational friction and developed a pragmatic roadmap aligned with Hobli’s growth goals. By combining this vision with execution through Power BI, Power Apps, and a formal IT delivery model, we helped them unlock the real value of their ERP migration.

Today, their business runs on real-time data, streamlined workflows, and a technology function built for agility and growth. This transformation is now a competitive advantage—and a blueprint for how modern retailers across Asia can scale with confidence.

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How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

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IT Enhancement Delivery Ad-hoc

70%

Less Excel Dependency

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CASE STUDY

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

48–72 hours

Approval Turnaround Time

IT Enhancement Delivery Ad-hoc

70%

Less Excel Dependency

The Challenge

Excel as the Operating Backbone: Despite the LS Central and BC rollout, nearly all day-to-day functions—approvals, purchase planning, reporting, and data entry—were still managed via Excel files. These were manually compiled, error-prone, and impossible to trace across 70+ locations.
Inconsistent and Delayed Data: Store-level updates trickled in at inconsistent intervals, often via emailed spreadsheets or phone calls. Reports were consolidated days after the fact, limiting leadership’s ability to act in real time.
No Central Visibility or KPIs: Regional managers and central office leadership lacked a single source of truth. With over 70 stores, visibility into sales, inventory, staff issues, and performance was fragmented—making proactive intervention almost impossible.
Lack of Structured IT Delivery: Hobli had no formal process for prioritizing and delivering enhancements to their LS Central or BC environments. As a result, development was reactive, untracked, and often misaligned with business needs.
Disconnected Frontline Teams: Store managers and operations staff were unable to interact with digital systems in a mobile, real-time manner. Daily tasks still relied on pen-and-paper logs or spreadsheets shared at the end of the day.

The result was a digitally upgraded core, wrapped in legacy operating habits—a setup that threatened to dilute the ROI of the ERP migration.

Start Playlist

The Solution

Our approach was rooted in thinkbridge’s belief that real transformation starts with clarity. We delivered value in two tightly integrated phases:

Phase 1: Digital Consulting & Strategic Road mapping

Key actions:

Mapped core retail and operational processes across finance, inventory, store ops, and approvals.
Audited usage gaps in LS Central and BC and identified duplicate efforts driven by spreadsheets.
Identified automation candidates across high-frequency, low-complexity workflows.
Defined a digital maturity curve to guide adoption priorities across Hobli’s network.
Developed a 12-month transformation roadmap, aligning business needs with IT capability

By the end of this phase, Hobli had a clear, prioritized blueprint to transition from a manual, Excel bound operation to a data-driven, mobile-enabled retail platform.

Phase 2: Execution & Tactical Enablement

Armed with a shared vision, we moved swiftly into implementation—focusing on impact-first, lightweight, and scalable solutions that could deliver business value within months.

1. IT Delivery Framework

We established an agile, sprint-based delivery model to support all enhancements to LS Central and BC:

Defined intake processes, prioritization gates, QA checks, and deployment protocols.
Created cross-functional squads for faster collaboration between IT, store ops, and finance.
Set up reporting and feedback loops to continuously improve delivery velocity.

This model gave Hobli a repeatable, transparent process for building and launching digital capabilities.

2. Power BI for Real-Time Visibility

We designed and deployed role-specific dashboards for store managers, regional leaders, and the executive team:

Sales and inventory KPIs updated daily, eliminating the need for emailed spreadsheets.
Exception-based alerts for low stock, underperforming locations, or delayed approvals.
Self-service analytics capability, enabling leadership to drill down without IT involvement.

This shifted Hobli from reactive analysis to real-time, insight-driven action.

3. Power Apps for Workflow Digitization

We developed mobile-friendly Power Apps for high-impact use cases:

Purchase Approvals: Replaced multi-step email threads with a structured, role-based approval app. Reduced cycle times from 48–72 hours to under 6 hours.
Store Operations: Enabled store staff to log sales, issues, and footfall via mobile apps directly integrated with the core system.
Territory Manager App: Field leaders now capture visit logs, stock discrepancies, and action items from their phones—streamlining field operations and enabling faster head office support.

These apps eliminated over 50 spreadsheets and significantly improved accuracy, speed, and accountability.

Result

In less than six months, Hobli achieved a fundamental operational shift—moving from disconnected processes to an integrated digital rhythm.

Excel Dependency: 70%+ of operations <25%, with automated reporting and mobile apps

Approval Turnaround Time: 48–72 hours <6 hours

Reporting Frequency Weekly: Manual Real-time, self-service

IT Enhancement Delivery Ad-hoc: Undocumented Agile, 3x throughput with defined governance

Store Visibility Fragmented: After-the-fact Unified, role-based dashboards updated daily

Improved collaboration between HQ and frontline teams

Higher accountability through centralized data logs and audit trails

Increased confidence from Hobli’s leadership in their digital roadmap

Case Studies

Browse our case studies

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100%

Improvement In Accuracy

Transforming A Recruitment Process Outsourcing Firm With A Tech-First Platform

RPO firm transforms with thinkbridge, achieving 1.6x EBITDA, 6x valuation growth, and 2x revenue—without adding headcount.

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Improvement In EBITDA

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Transforming A Leading Non-Emergency Medical Transportation Provider Into A Scalable, AI-Driven Operation

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Drop In Member Grievenaces

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Cut In Call Wait Times

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Growth Without Increasing Headcount

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Increase In Client Capacity

Faster Product Launches

Consero Transforms Into A Finance-As-A-Service Firm With A Tech-First Approach Through The SIMPL Platform

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40%

Revenue Increase Without Overhead Growth

30%

EBITDA Improvement

Accounts Overseen

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40%

Drop In Support Tickets

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Increase In Qualified Leads Post-Event

30–50%

Reduction In Future Development Cycles

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Core Functionality Shipped

Maintained Budget Discipline

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

48–72 hours

Approval Turnaround Time

IT Enhancement Delivery Ad-hoc

70%

Less Excel Dependency

How A Next-Gen FinTech Platform And thinkbridge Built A Full-Featured Neo-Banking App In 90 Days

45–50%

Savings

60%

Reduced Future Maintenance Burden

67%

Faster Than Industry Avg.

Orchestrating End-To-End Digital Transformation For A Retail Apparel Giant

thinkbridge partnered with a major apparel brand to cut manual data entry by 75% and reduce cycle times by 35%, delivering a clear, AI-ready transformation roadmap in just 6 weeks.

75%

Manual Data Entry Eliminated

35%

Reduction In Cycle Time

18%

Accuracy Improvement

A Digital Transformation Blueprint For A Global Pearl & Jewellery Powerhouse

thinkbridge helped a global luxury retailer cut manual work by 60% with a digital blueprint mapping 100+ processes and 35+ AI opportunities.

40–60%

Reduction In Manual Work

20–25%

Improvement In Inventory

100%

Executive Alignment Achieved

SensorsCall’s Camera-Free Senior-Care Platform, Engineered By thinkbridge

25%

More Continuous Coverage

30%

False-Alarm Reduction

100%

Homes Keep Existing Detectors

Browse all case studies

How to have a Tech-Forward Business

That will actually increase your bottom line

Book Free Strategy Call

Watch Webinar

The Solution

Our approach was rooted in thinkbridge’s belief that real transformation starts with clarity. We delivered value in two tightly integrated phases:

Phase 1: Digital Consulting & Strategic Road mapping

Key actions:

Mapped core retail and operational processes across finance, inventory, store ops, and approvals.
Audited usage gaps in LS Central and BC and identified duplicate efforts driven by spreadsheets.
Identified automation candidates across high-frequency, low-complexity workflows.
Defined a digital maturity curve to guide adoption priorities across Hobli’s network.
Developed a 12-month transformation roadmap, aligning business needs with IT capability

By the end of this phase, Hobli had a clear, prioritized blueprint to transition from a manual, Excel bound operation to a data-driven, mobile-enabled retail platform.

Phase 2: Execution & Tactical Enablement

Armed with a shared vision, we moved swiftly into implementation—focusing on impact-first, lightweight, and scalable solutions that could deliver business value within months.

1. IT Delivery Framework

We established an agile, sprint-based delivery model to support all enhancements to LS Central and BC:

Defined intake processes, prioritization gates, QA checks, and deployment protocols.
Created cross-functional squads for faster collaboration between IT, store ops, and finance.
Set up reporting and feedback loops to continuously improve delivery velocity.

This model gave Hobli a repeatable, transparent process for building and launching digital capabilities.

2. Power BI for Real-Time Visibility

We designed and deployed role-specific dashboards for store managers, regional leaders, and the executive team:

Sales and inventory KPIs updated daily, eliminating the need for emailed spreadsheets.
Exception-based alerts for low stock, underperforming locations, or delayed approvals.
Self-service analytics capability, enabling leadership to drill down without IT involvement.

This shifted Hobli from reactive analysis to real-time, insight-driven action.

3. Power Apps for Workflow Digitization

We developed mobile-friendly Power Apps for high-impact use cases:

Purchase Approvals: Replaced multi-step email threads with a structured, role-based approval app. Reduced cycle times from 48–72 hours to under 6 hours.
Store Operations: Enabled store staff to log sales, issues, and footfall via mobile apps directly integrated with the core system.
Territory Manager App: Field leaders now capture visit logs, stock discrepancies, and action items from their phones—streamlining field operations and enabling faster head office support.

These apps eliminated over 50 spreadsheets and significantly improved accuracy, speed, and accountability.

Result:

48–72 hours

Approval Turnaround Time

IT Enhancement Delivery Ad-hoc

70%

Less Excel Dependency

Result

In less than six months, Hobli achieved a fundamental operational shift—moving from disconnected processes to an integrated digital rhythm.

Excel Dependency: 70%+ of operations <25%, with automated reporting and mobile apps

Approval Turnaround Time: 48–72 hours <6 hours

Reporting Frequency Weekly: Manual Real-time, self-service

IT Enhancement Delivery Ad-hoc: Undocumented Agile, 3x throughput with defined governance

Store Visibility Fragmented: After-the-fact Unified, role-based dashboards updated daily

Improved collaboration between HQ and frontline teams

Higher accountability through centralized data logs and audit trails

Increased confidence from Hobli’s leadership in their digital roadmap

CASE STUDY

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

The Challenge

The Solution

Phase 1: Digital Consulting & Strategic Road mapping

Phase 2: Execution & Tactical Enablement

Result

Conclusion

Case Studies

AI-Driven Demand Forecasting Saves $1M for REPs

Transforming A Recruitment Process Outsourcing Firm With A Tech-First Platform

Transforming A Leading Non-Emergency Medical Transportation Provider Into A Scalable, AI-Driven Operation

Client Success Story: Dash Solutions Leverages Technology to Evolve Into A Fintech Powerhouse

Consero Transforms Into A Finance-As-A-Service Firm With A Tech-First Approach Through The SIMPL Platform

Rebuilt To Scale, Delivered On Schedule: How thinkbridge Transformed Timerack’s Platform Into A Growth Engine

From Zero To Launch In 60 Days: How thinkbridge Helped A Payment Platform Ship A High Impact Mobile Payments Platform In Record Time

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

How A Next-Gen FinTech Platform And thinkbridge Built A Full-Featured Neo-Banking App In 90 Days

Orchestrating End-To-End Digital Transformation For A Retail Apparel Giant

A Digital Transformation Blueprint For A Global Pearl & Jewellery Powerhouse

SensorsCall’s Camera-Free Senior-Care Platform, Engineered By thinkbridge

How to have a Tech-Forward Business

How to have a Tech-Forward Business

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

The Challenge

MEET THE TEAM

Anand Krishnan

Sai Ganesh

Shamik Mitra

Andy Komandur

Andrew Zarkadas

MEET THE TEAM

Anand Krishnan

Sai Ganesh

Shamik Mitra

Andy Komandur

Andrew Zarkadas

The Solution

Phase 1: Digital Consulting & Strategic Road mapping

Phase 2: Execution & Tactical Enablement

Result

Result

Case Studies

AI-Driven Demand Forecasting Saves $1M for REPs

Transforming A Recruitment Process Outsourcing Firm With A Tech-First Platform

Transforming A Leading Non-Emergency Medical Transportation Provider Into A Scalable, AI-Driven Operation

Client Success Story: Dash Solutions Leverages Technology to Evolve Into A Fintech Powerhouse

Consero Transforms Into A Finance-As-A-Service Firm With A Tech-First Approach Through The SIMPL Platform

Rebuilt To Scale, Delivered On Schedule: How thinkbridge Transformed Timerack’s Platform Into A Growth Engine

From Zero To Launch In 60 Days: How thinkbridge Helped A Payment Platform Ship A High Impact Mobile Payments Platform In Record Time

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

How A Next-Gen FinTech Platform And thinkbridge Built A Full-Featured Neo-Banking App In 90 Days

Orchestrating End-To-End Digital Transformation For A Retail Apparel Giant

A Digital Transformation Blueprint For A Global Pearl & Jewellery Powerhouse

SensorsCall’s Camera-Free Senior-Care Platform, Engineered By thinkbridge

How to have a Tech-Forward Business

The Solution

Phase 1: Digital Consulting & Strategic Road mapping

Phase 2: Execution & Tactical Enablement

Result:

Result

How to have a Tech-Forward Business

How to have a Tech-Forward Business