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As a prepaid card program manager, Dash Solutions faced growing demands from clients, which strained their existing service model. Their traditional approach required substantial human intervention and manual processes, limiting scalability and speed to market. Key challenges included:
To remain competitive and grow, Dash Solutions needed to shift from a service-heavy model to a technology-driven solution that could enhance scalability, accelerate product launches, and improve client engagement.
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thinkbridge partnered with Dash Solutions to develop a fintech platform that would revolutionize their operations and how they brought new products to market. By applying technology to their services, thinkbridge enabled Dash Solutions to transition into a fintech leader. Key components of the solution included:
New Fintech Platform: The core of Dash Solutions' transformation was the deployment of a scalable fintech platform that automated many of the processes that had previously required manual intervention. This platform enabled account managers to service 10x more clients by automating tasks such as prepaid card management, reporting, and compliance.
API Integration with Client Systems: A crucial innovation was the development of an API platform that allowed Dash Solutions' fintech platform to plug directly into their clients' existing systems. This seamless integration eliminated inefficiencies and transformed how clients interacted with Dash Solutions, providing real-time data and greater control over their prepaid card programs.
Accelerated Product Launch Cycles: Dash Solutions leveraged the flexibility and scalability of their fintech platform to launch new prepaid card products 8 times faster than before. This speed gave them a significant competitive advantage, allowing them to go to market faster and meet customer demands more effectively.
The collaboration with thinkbridge and the launch of the new fintech platform delivered substantial results for Dash Solutions:
By leveraging thinkbridge’s playbook for applying technology on top of services, Dash Solutions successfully transformed themselves into a fintech powerhouse. The deployment of a scalable fintech platform and an API that directly plugged into client systems allowed Dash Solutions to service 10x more clients, achieve 3x growth without increasing headcount, and launch new prepaid card products 8 times faster than the competition. This transformation has positioned Dash Solutions as a leader in the prepaid card industry, ready to scale efficiently while delivering exceptional client value.
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