RPO and Technology: A Transformational Approach

A client was making data driven decisions, but their core was based on spreadsheets, which made scalability difficult along with the documents being error prone. To address these issues we built a web application rendering spreadsheets unnecessary.
August 30, 2024
5 min read

Challenges:   

Our client is one of the world’s largest and fastest growing recruitment process outsourcing (RPO) providers. Although they were making data driven decisions, their core was based on spreadsheets. Growth with spreadsheets was not scalable and the spreadsheets were more error prone.  

There were several solutions available in the market, some of them well known, but none seemed to fit with the vast diversity in operations. This diversity was inherent to their services and one of their USPs to their clients. No off-the-shelf product, even with configurability, was able to satisfy all the facets of their business needs. 

Solution and Features

We studied their business in depth, understood the team's thought process, and structured the problem statement. After deep analysis, we came up with multiple custom solutions, which not only solved existing challenges, but helped to grow the business with the usage of latest technologies. 

  1. Web application: We built a web platform which eliminated the need for spreadsheets. The system initially started with about 300 users and 20 accounts, but is now catering to about 4,000 users and 150 accounts. 
  1. Over this period of time, the system was made configurable. It was tailored to the needs of each account, enabling every client process to be assimilated onto the platform. This is a unique approach that most out-of-the-box systems lacked. 
  1. The system has evolved to become a one stop solution catering to all dimensions of the business – Recruiters, Candidates, Clients, and management stakeholders. 
  1. Reporting and Analytics: Implemented a reporting and analytics solution. This used the data from their various systems to create near real time dashboards and data warehouses for customized reporting needs. This enabled the management to make informed, data-driven decisions and course correct immediately. 
  1. Automated candidate engagement (ACE): Automation of various recruiting processes, achieving a more than 50% increase in efficiency for recruiters, as well as reducing manual errors considerably. This included one major functionality of communicating with candidates via different channels such as emails, text, WhatsApp messages etc. and tracking their responses. This helps recruiters fine tune the funnel to focus on apt and relevant candidates.    
  1. Third party integrations: Large scale, third party integrations with various job boards and service providers. This enables a complete ecosystem with best-in-business products and services helping this RPO to have a world class recruiting offering. This included auto publishing requisitions on different job boards, consuming data from various analytical agencies, and capturing applicants directly from career sites and apps. 
  1. Machine Learning: Built a machine learning based solution to determine candidate relevancy to a position. A deep dive into exacting the algorithm has given a result of nearly 80% accuracy of the match. This has immensely helped recruiters spend time specifically on relevant candidates and achieve higher hit rates. 
  1. Talent Performance Management: Automated the performance management system with improvements to enable managers to pinpoint gaps as well as top performing recruiters. This helped the company take corrective actions as necessary and also reward the deserving people. This transparency has helped our client scale to more than 4,000 employees and reduce attrition. 
  1. Bots: Introduced BOT for the initial screening process which reduced recruiters’ time & effort to perform screening manually. The recruiters could invest this valuable time with the potential leads identified.

Results:  

  • Reduced their cost per hire by 50%. 
  • Increased their customer outcomes by 102%. 
  • Running an 85% digitized recruiting process showed dramatic improvements in customer outcome. 
  • Reduced scorecard cycle processing time by 50%. 
  • 102% more placements per recruiter each month. 

MEET THE TEAM

Anand Krishnan

Managing Partner & CEO

Shamik Mitra

Managing Partner & Chief Delivery Officer

Andrew Zarkadas

Vice President - Growth Americas

Connecting through meaningful tech

Leveraging thinkPlanner for Streamlined User-Centric Solutions

AI usage is at the forefront of everyone's mind, but using it intelligently is what leads to differentiation. Learn how thinkPlanner, an AI-enabled tool, can be leveraged to create user personas, unique user journeys, and create a comprehensive roadmap for your organization's product idea.

Learn more

Utilizing Advanced LLMs For Streamlined Code Generation

Streamlining UI creation and code generation just got easier. With thinkURL, it's now easier than ever to take requirements and seamlessly create JSON representations. Organizations seeking top-tier efficiency could take their game to the next level with thinkURL.

Learn more

Dynabot's Seamless Integration and Agile Deployment

Not all chatbots are created equally. With seamless integration and heightened capabilities, Dynabot is easily added to existing systems while offering improved customer experience. Let's talk about the impact it can deliver.

Learn more

HR & Recruiting: Automating Boolean Search String Generation

Explore how the integration of OpenAI and LLM technologies revolutionized candidate sourcing by automating Boolean search string generation. Discover how recruiters experience increased efficiency, leading to faster candidate identification, while HR departments benefit from improved alignment between job requirements and candidate qualifications.

Learn more

Streamlining Candidate Evaluation With Automated Resume Summary Generation

Dive into how the integration of NLP techniques and OpenAI technologies revolutionized talent acquisition by automating resume summary generation. Discover how recruiters save time and reduce cognitive workload while candidates benefit from improved visibility of their qualifications and experiences.

Learn more

AI-Driven Candidate Matching Integration

Explore how the integration of AI-driven candidate matching technologies revolutionized talent acquisition, leading to higher-quality hires, reduced time-to-fill metrics, and enhanced recruitment outcomes for both recruiters and HR departments.

Learn more

Seamless Chatbot Integration For HR Operations

Explore how a strategic deployment of an advanced chatbot streamlined HR processes, reduced administrative burden, and empowered recruiters to focus on strategic recruitment initiatives. Learn more here.

Learn more

Utilizing AFR 2.0's Automated Executive Summaries

Delve into how AFR 2.0 revolutionized financial reporting with automated executive summaries, empowering CFOs, finance managers, analysts, and stakeholders alike.

Learn more

RPO and Technology: A Transformational Approach

A client was making data driven decisions, but their core was based on spreadsheets, which made scalability difficult along with the documents being error prone. To address these issues we built a web application rendering spreadsheets unnecessary.

Learn more

How Client-Centric Tech Impacts FaaS

An organization needed to build a tech solution for their clients that used a variety of applications. We were able to vet ideas for tech upgrades and develop a process for continual upgrades.

Learn more

How We Digitized An RPO Company

A recruitment process outsourcing provider needed to develop and implement a 5-year technology roadmap. The roadmap included building a custom platform, integrating with best of breed recruiting solutions, and implementing an analytics and reporting solution.

Learn more

Becoming a FinTech

Learn more about how we helped a business modernize its tech capabilities.

Learn more

AI Affecting Solar DERs

Utilities operators needed help optimizing the energy production of a vast number of distributed solar energy resources, while resolving issues promptly and cost-effectively. To address this, an operations and maintenance platform was built that utilized analytics and AI.

Learn more

AI-Enabled REPs

A retail electric providers (REP) in Texas had to estimate the amount of energy needed to provide their customers with competitive market prices. To address this issue, a more accurate load prediction model based on machine learning and historical energy load data was developed.

Learn more

Modernizing Prepaid Card Tech

A prepaid credit card and treasury management services company had to complete a technical due diligence assessment. We developed a strategy focused on modernizing their back-end applications and client-facing software platform.

Learn more

Modernizing A Major RPO Firm

A recruitment process outsourcing provider experienced operational inefficiencies due to rapid growth. We were brought in to assess their existing processes and decided that a fully integrated, scalable technology platform was needed.

Learn more

Developing A Cloud-Based POS System

A family-owned business that hosts children's consignment sales had their lone IT engineer quit. When this happened, the company's outdated systems began to fail. We stepped in to stabilize the system.

Learn more

Navigating VC Due Diligence

A client needed to complete a 30-page technology questionnaire as part of a VC due diligence process. Thanks to our experience in fulfilling complex VC due diligence requirements, we completed the questionnaire and compiled all required supporting documentation.

Learn more

Utilizing Serverless Architecture

A billing service provider company's applications were built using a serverless architecture

Learn more

Azure's Innovative Cloud Security and Governance

The company had its infrastructure on the cloud in order to improve scalability and flexibility. However, the company wanted their infrastructure, application and data to be secure in the cloud.

Learn more

Download Detailed Case Study

Thank you! for your submission we will email you the case study shortly.
Oops! Something went wrong while submitting the form.

Learn more about this case study

Download the full case study, to understand more about the process and the outcome