CASE STUDY

Inferring Senior Well-Being Through Environmental Sound Classification

A senior care platform company that uses a proprietary blend of hardware and software to continuously monitor and assess the well-being of seniors. Their solution uses environmental sensors to interpret what a senior is doing at any given time, offering caregivers real-time, data-driven insights into each individual’s wellness.

34%
Improvement in gross margins
55%
Increase in SLA compliance
12%
Increase in Customer Satisfaction (CSAT)

The Challenge

To further enhance the platform’s intelligence, the client wanted to infer the well-being of seniors based on ambient sounds in their environment. This required distinguishing between a wide variety of sounds—often unique to each living situation—and building a scalable, personalized system that could interpret them meaningfully across hundreds of thousands of devices.

Strategic Options Explored

thinkbridge worked with the client to evaluate strategies for identifying, classifying, and interpreting sound patterns in order to deduce wellness insights.

MEET THE TEAM

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Anand Krishnan

Managing Partner & CEO

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Sai Ganesh

Managing Partner & Chief Scientist

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Shamik Mitra

Managing Partner & Chief Delivery Officer

Andy K-img
Andy Komandur

Vice President-Growth
APAC & GCC

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Andrew Zarkadas

Vice President - Growth Americas

How to have a Tech-Forward Business

That will actually increase your bottom line

The Solution

thinkbridge implemented a machine learning-based sound classification system capable of identifying and interpreting ambient sounds in real time. The algorithm learns the patterns and context of sounds within each senior's living space and infers relevant activity or potential concerns—such as detecting a fall, changes in routine, or signs of distress.

The ML model continues to improve through feedback and ongoing data collection, enabling greater personalization with each interaction. The intelligence is embedded into each device, requiring no manual tagging or static rules—and no changes to how caregivers interact with the system.

Result:

34%
Improvement in gross margins
55%
Increase in SLA compliance
12%
Increase in Customer Satisfaction (CSAT)

Hard Benefits

  • 34% improvement in gross margins
  • SLA compliance improved from 33% to 88% - Change to 55% increase in SLA compliace
  • Customer satisfaction (CSAT) increased from 77% to 94% - Change to – 12% increase in Customer Satisfaction (CSAT)  
  • Draft-to-publish timeline reduced from 8 days to under 4 hours
  • Reviewer capacity increased 4x—from 1 reviewer per 5 accounts to 1 per 20

Soft Benefits

  • Institutional knowledge embedded into the software, reducing reliance on individuals
  • Enhanced customer intelligence that allows for hyper-personalized care experiences
  • Platform continues to learn and improve daily—dramatically increasing long-term IP value

How to have a Tech-Forward Business

That will actually increase your bottom line

How to have a Tech-Forward Business

That will actually increase your bottom line
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How to have a Tech-Forward Business

That will actually increase your bottom line
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