Our client, a prepaid credit card and treasury management services company, had just received an additional round of funding to facilitate their rapid growth projections. ThinkBridge was initially hired by the investment firm providing the funding to complete a technical due diligence assessment of the company.
As we studied the company, we noticed classic patterns of a startup implementing back-end tools and processes that, while currently fulfilling their needs, would eventually impede their ability to grow and adapt to their marketplace.
Using our technology strategy accelerator, we quickly identified potential bottlenecks and gaps in their business operation processes. To identify improvement actions, we completed a value stream mapping exercise and hosted a workshop with the company’s founders to understand their corporate vision and business operations.
From this, and working from the idea of creating value through scalable, software-enabled business processes, we developed a strategy focused on modernizing their back-end applications and client facing software platform.
Within two months of our engagement, we were able to streamline multiple internal and client-facing business processes. Their modernized software platform, built from scratch in five months, is in the final stages of certification. Once implemented, the platform will fully support the company’s card ordering, integrated money management, and analytics, and robust master data management and workflow functions.
Future iterations of the project include incorporating AI-based risk & fraud management and product and pricing management along with mobile enablement.
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